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Manager's remarks further damage hotel's reputation

China Daily | Updated: 2016-04-11 08:33

THE MAN suspected of assaulting a young woman in a Home Inn hotel in Beijing on April 3 has finally been detained. However, the comments by the hotel manager in a TV interview have provoked further public ire at the hotel's response to the incident. China Daily's Zhang Zhouxiang comments:

"There was no murder, no rape, no arson, that's all speculation," the manager of the Home Inn involved said in a TV interview.

What silly remarks! That is not the point. It is both common sense and a legal duty for hotels to provide safe conditions for their customers. Home Inn has failed to do so, since video from the security cameras in the hotel concerned show a female guest being assaulted in one of its hotels. This is a major scandal and Home Inn should apologize, compensate the victim, and let the public feel its sincerity about doing its utmost to protect its guests.

Manager's remarks further damage hotel's reputation

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